General event information
- 1. Where and when is the FIFA Women’s World Cup Australia & New Zealand 2023™ being held?
- 2. Which teams are taking part?
- 3. What is the match schedule?
- 4. What are the official addresses of the FIFA Women’s World Cup Australia & New Zealand 2023™ stadiums?
- 5. Do I need any other documentations to attend the FIFA Women’s World Cup Australia & New Zealand 2023™?
General Ticketing Information
- 1. When will tickets for the FIFA Women’s World Cup Aus. & NZL 2023™ go on sale?
- 2. What official sales outlet has been established by FIFA for the sale of tickets?
- 3. Where else can I get tickets for the FIFA Women’s World Cup Australia & New Zealand 2023™ and how do I know it is a legitimate sales channel?
- 4. I have a ticket confirmation for Match 2- Australia v Republic of Ireland what does this relocation mean for me?
- 5. Where will my tickets be located in Stadium Australia?
- 6. Can I select my seats in the stadium?
Ticket Purchase
- 1. Are there any specific considerations I need to know before accessing the ticketing portal to purchase tickets?
- 2. How do I purchase tickets?
- 3. How old do I have to be to purchase tickets?
- 4. What happens with my ticket purchase after its completed?
- 5. How can I check the status of my tickets purchased within my Ticketing Account?
- 6. It is possible to cancel or change a ticket package once the draw if finalised and match details are confirmed?
Official Ticket Resale Platform
- 1. Can I resell my tickets to somebody else?
- 2. Where and when can I try to resell my ticket(s) if any of my guest(s) or I cannot attend a match?
- 3. How can I make available my ticket(s) for resale through my FIFA ticketing account?
- 4. As original ticket purchaser can I resell my own ticket?
- 5. As a guest can I resell a ticket?
- 6. Can I resell tickets included in a ticket package (One Stadium Super Pass, One Stadium Flexi Pass, Home Team Pass)?
Customer information / Personal data
Ticket Sales Phases
- 1. When can I purchase tickets?
- 2. What Tickets were available for sale during the First Sales Phase?
- 3. I purchased a Sydney Football Stadium One Stadium Super Pass/Flexi Pass- does the move of Match 2 affect the rest of my Pass?
- 4. I purchased a Stadium Australia One Stadium Super Pass- will Match 2 be added to my Pass?
- 5. What Tickets were available for sale during the Second Sales Phase?
- 6. I have a ticket confirmation for Match 2- Australia v Republic of Ireland what does this relocation mean for me?
Ticket Products
- 1. What types of tickets are available?
- 2. Which matches are included in a One Stadium Super Pass?
- 3. Which matches are included in a One Stadium Flexi Pass?
- 4. I purchased a Sydney Football Stadium One Stadium Super Pass/Flexi Pass- does the move of Match 2 affect the rest of my Pass?
- 5. I Purchased a Stadium Australia One Stadium Super Pass - will Match 2 be added to my Pass?
- 6. Which matches are included a Home Team Pass?
Ticket Categories
- 1. Which ticket categories are available for the FIFA Women’s World Cup Australia & New Zealand 2023™?
- 2. How does FIFA Ticketing decide which seats belong to which category?
- 3. Where are the different categories located in each of the stadiums of the FIFA Women’s World Cup Australia & New Zealand 2023™?
- 4. Is there a specific category reserved purely for residents of Australia and New Zealand?
- 5. What is an obstructed view ticket?
- 6. Can I upgrade my child tickets to adult tickets if these are part of a package?
Accessibility Tickets
- 1. Are any tickets available for fans with disability and those with limited mobility?
- 2. My type of disability is not included in the description of your Accessibility Tickets. What should I do?
- 3. How do I purchase Accessibility Tickets?
- 4. How can I purchase Accessibility Tickets along with Non-Accessibility Tickets in the same transaction?
- 5. Can I request a companion ticket if I purchase an Accessibility Ticket?
- 6. As the main ticket purchaser, can I be the companion of a guest who has an Accessibility Ticket?
Ticketing Account Enquiries
Ticket Delivery
- 1. How and when will I receive my tickets?
- 2. What is a mobile ticket?
- 3. Is there a video explaining how the Official FIFA Women’s World Cup 2023™ mobile ticketing app works?
- 4. Where can I download the Official FIFA Women’s World Cup 2023™ mobile ticketing app?
- 5. Once I have downloaded the Official FIFA Women’s World Cup 2023™ mobile ticketing app, how can I access my ticket(s)?
- 6. Can I download the Official FIFA Women’s World Cup 2023™ mobile ticketing app on a mobile operating system other than Android or IOS?
Entry to Stadium and Seating
- 1. Will I be informed about the location of my seat when I purchase a ticket?
- 2. Can I select my seats in the stadium?
- 3. Can I cancel my purchase and return my ticket(s) if I do not like the location of my seat or if I am not assigned a seat adjacent to my guests?
- 4. Is there a minimum age for children?
- 5. Can my child sit on my lap?
- 6. Will there be any restrictions upon the items I can bring into the stadium?
Prohibited Items
- 1. Which items are prohibited at the stadium?
- 2. Can I bring a bag to the stadium?
- 3. Can I bring food, snacks or drinks to the stadium?
- 4. Can I bring food or snacks to the stadium?
- 5. Can I bring drinks or water to the stadium?
- 6. My health condition requires me to bring specific food and drink with me. Is that allowed?
Ticket Prices
- 1. What currency is used for the ticket prices?
- 2. What are the prices for a One Stadium Super Pass?
- 3.What are the prices for a One Stadium Flexi Pass?
- 4. What are the prices for a Home Team Pass?
- 5. What are the prices for Single Match Passes?
- 6. Why are tickets for the Opening and Inaugural match more expensive than tickets for the other group-stage matches?
Sales Restrictions
Payment Process
Ticket Confirmation
- 1. What is a ticket confirmation?
- 2. May I reject tickets I have purchased upon receipt of the ticket confirmation?
- 3. How will ticket confirmations be sent?
- 4. I have a ticket confirmation for Match 2- Australia v Republic of Ireland what does the relocation of this match mean for me?
- 5. I have received a notification from my payment card issuer. Is this a valid ticket confirmation?
- 6. I have not received any communication from FIFA Ticketing. Why not?