12. If my ticket(s) have been resold, when could I approximately expect my refund?
If a ticket is successfully resold on the Resale Platform in accordance with the General Public Ticket Resale Policy, FIFA AUS/NZL will process a refund to the original ticket purchaser of the prescribed amount (i.e. Resale Price less the Resale Fee) within thirty (30) working days following the end of the resale window and otherwise in accordance with the Ticket Terms of Sale for General Public.
The refund will be attempted on the credit card that was used to make the purchase, and if that fails, we will contact the original reseller for their bank details to process the refund.