- If a ticket is successfully resold on the Resale Platform in accordance with the General Public Ticket Resale Policy, FIFA AUS/NZL will process a refund to the original ticket purchaser of the prescribed amount (i.e. Resale Price less the Resale Fee) within thirty (30) working days following the end of the resale window and otherwise in accordance with the Ticket Terms of Sale for General Public.
- The refund will be attempted on the credit card that was used to make the purchase, and if that fails, we will contact the original reseller for their bank details to process the refund.
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Note: if you are entitled to a refund for tickets successfully resold on the ticket resale platform and have not yet received it, please contact our customer care team using our contact form with the subject “Other”. They will advise you on the steps you need to take to receive your refund.