If there is more than one ticket for a given match on your FIFA Ticketing account, you may keep one ticket for yourself and send some or all the others to particular guest(s). To proceed, please follow the steps detailed below:
Log in to your account on the Official FIFA Women’s World Cup 2023™ mobile ticketing app; once logged in, click on "My tickets" on the main menu to access your ticket(s).
Select the ticket you want to distribute to your guest and, below the ticket details, click on “Send your ticket(s)” and enter the email address of your guest.
As long as your guest has not downloaded the ticket(s), you will be able to see them in the " Pending" section of "Sent/received ticket(s)" part of the main menu. At this stage, your guest has not yet accepted/downloaded the ticket(s), and, if needed, they will have the possibility to reject them.
Until the guest accepts the ticket(s), you can also cancel the action in the " Pending" section of "Sent/received ticket(s)" part of the main menu.
Once the ticket has been successfully sent and downloaded/accepted by the guest, it will disappear from the ticket purchaser's " Pending" section of "Sent/received ticket(s)" part of the main menu and appear in the "History" section. You as ticket purchaser will receive notifications informing about the success of the sending. As of this moment, the ticket purchaser cannot retrieve the tickets that have been sent to their guests.
Having each ticket holder owning their ticket in their mobile ticketing app for a given match guarantees a smooth entrance into the stadium.
If you encounter any issue or if you need assistance, please contact our Customer Care team via the contact form.
Please note that tickets holders must be at least 16 years of age to register for the Official FIFA Women’s World Cup 2023™ mobile ticketing app.
To know more about mobile ticketing and the Official FIFA Women’s World Cup 2023™ mobile ticketing app click here.